A1. Commitment to provide quality goods and services

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Beauty 100 specializes in skincare, slimming and healthcare therapies that relaxes, promotes healing and rejuvenate.

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Beauty 100 ensures that all its products and services are of satisfactory quality in accordance with S14(2) of the Sales of Goods Act and Consumer Protection (Fair Trading) Act and Lemon Law.

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Beauty 100 ensures result oriented treatments based on these approaches.

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A2. Warranties and service guarantees

 

Beauty 100 will continue to strive in its beliefs and uphold principles in the areas of relaxation and stress management, affordable pricing to ensure their long-term well-being

 

Beauty 100 accords a cooling-off period of at least 5 working days to allow customers to seek full refund of payment made if they do not wish to proceed with the services offered.

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After the five (5) *working days cooling period and upon the customer’s use of her purchased treatments / credits or any free treatment or gift voucher given to her, Beauty 100 terms of refund hereunder shall apply.

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All purchases are subject to Beauty 100 refund and exchange policy as displayed in-store.

*Working days exclude Saturdays, Sundays, and Public Holidays.

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A3. Exchange and refund policy

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Beauty 100 has an exchange and refund policy.

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Where a refund is granted, the refund amount would be calculated by deducting charges and/or fees already utilized by the customer and any charges imposed by the credit card company.

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Additionally, if the Customer has already utilized some of the treatments or credits purchased or gift vouchers, those consumed treatments and/or credits would also be deducted from the final amount actually paid by the customer to purchase the package / credits.

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Exchange policy clearly stipulating the time frame(s) and conditions for any exchange is stipulated below;

• Services sold and delivered are not refundable. However, service to service exchange is allowed.

• A change of therapist is allowed within the first ten (10) minutes of treatment.
   

We strictly adhere to the cancellation policy which is clearly and prominently displayed in the store & in contracts / communication materials.

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A4. Deposit

 

Beauty 100 does accept a minimum of 20% of package sold, which is not refundable after the five (5) days of cooling-off period.

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However, in the event that the services / packages are cancelled by the company, the deposit is refunded to the customer within 5 working days.

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Deposit for reservation will be forfeited after 12 months should balance payment not be made. All other reasons for refund, including medical complication refund is on case-by-case basis and reviewed by the company.

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Beauty 100 clearly states the terms and conditions for any deposits paid should the transaction be cancelled.

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A5. Redemption of Sales Vouchers

 

Beauty 100 has a policy of terms and conditions for the redemption of vouchers.

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A6. Selling Tactics

 

Beauty 100 does not engage in selling activities or any form of selling tactics during treatments and in treatment rooms.

 

My business has policies on written consent from him/her before commencement.

 

The policy is clearly and prominently displayed in the store & in contracts / communications materials.

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A7. Notification of Insurance

 

Beauty 100 has a policy to inform and to provide insurance coverage in order to protect customers of their prepayment including, but are not limited to packages, gift vouchers and membership fees will be covered by approved insurance.

 

Beauty 100 also ensures that Customers are given documentary proof of insurance coverage upon the signing of prepaid packages.

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A8. Discounted Prices

 

Beauty 100 has clear policies to display discounted prices clearly and all marketing communication has clear terms and conditions displayed.

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A9. Payment Methods and Channels

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Beauty 100 has a policy clearly stating the payment methods and channels available to customers. Payment can be in the form of cash, NETS, cheque and Visa and MasterCard credit cards.

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Only Singapore currency will be accepted.

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Payment methods and channels available to customers are clearly and prominently displayed at points of sales, entrance to the outlet & in contracts / communication materials.

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Beauty 100 does not accept payment in foreign currencies.

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A10. Accuracy of Charging

 

Beauty 100 has a policy to commit to the avoidance of over or undercharging and to ensure correct change is given.

 

Charges are clear and legible, reflecting the total amount payable and its breakdown.

 

Price tags and price lists used are clear and legible.

 

Prices are clearly displayed in contracts / communication materials.

 

Beauty 100 is not GST registered and all price payable are NETT prices excludes GST.

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A11. Charges for Treatments and Spa Packages

 

Beauty 100 clearly states what is included in all prices quoted for treatments and spa packages, including taxes, and any other surcharges.

 

The policy is clearly and prominently displayed in the store & in contracts / communication materials.

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A12. Transparency of Pricing

 

Beauty 100 does not offer additional charges for extra services not included in the original package.

 

The policy is clearly and prominently displayed in the store & in contracts / communication materials.

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A13. Honoring Price Quotes

 

Beauty 100 honors the prices quoted at the time of booking for treatments and spa packages and other related services.

 

The policy is clearly and prominently displayed in the store & in contracts / communication materials.

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A14. Confidentiality of Customer Data

 

Beauty 100 is committed to maintaining strict confidentiality on its customer’s personal particulars.

 

This policy states that customers’ personal particulars are solely for the purposes of completing service transactions and health declarations.

 

The system for maintaining confidentiality is through locked office and shop premises. Also only authorized personnel are allowed to access customer files.

 

Customer confidentiality policy is communicated to staff through the Employment Letter & constant reminders.

The policy is clearly stated in forms used to obtain customer information.